FAQ
General
Do you speak English?
Yes. We offer English menus and support in person and on WhatsApp.
Where exactly are you?
426-34 Akakura, Myoko, Niigata 949-2111, Japan. We're on the main street of Akakura Onsen, a five-minute walk from Akakura Onsen Ski Resort.
What are your opening hours?
Restaurant: 2:00 PM–10:00 PM Rental Cars: 12:00 PM–9:00 PM Luggage Storage & Airport Delivery: 12:00 PM–9:00 PM Rental car pick-up or return outside these hours may be available by prior arrangement.
How do I contact you?
Use our inquiry form, WhatsApp, or email [email protected]. Our staff will check availability and reply.
What payment methods do you accept?
Our restaurant, car rentals, luggage storage and airport delivery are all cashless: card payments only.
Can you help with local questions?
Need a little help in Myoko? We can't help with everything, but we'll always do what we reasonably can. If you have a question or need some local advice while you're here, feel free to ask us. If we can help, we will.
FAQ
Restaurant
Do I need to book a table?
NINJA TABLE is a walk-in-only shared table; no reservation is needed. For our other tables, we recommend booking ahead during busy periods and for dinner. Reservations start at 5:30 PM or 7:30 PM, with a 2-hour seating time.
Can we come as a group?
Please contact us in advance for a group visit. We'll see what we can arrange, but we do not offer private hire.
Can you do vegetarian, vegan or gluten-free?
Vegetarian, vegan and gluten-free options are available. Please ask our staff.
Are children welcome?
Very. All evening, no cut-off time. Tell us how many children when you book so we can arrange the seating properly.
How much should I expect to spend?
Around ¥1,000 to ¥2,000 per person for food, more if you work your way through the sake list — which we'd encourage.
Do you offer private hire?
No. NINJA does not accept private bookings. We want to keep the restaurant open and welcoming to all guests.
FAQ
Rental car
Do I need an International Driving Permit?
At pickup, every driver must present the original home-country driver’s license, passport and International Driving Permit. We cannot release the vehicle if any required document is missing.
Is driving on snow safe?
Winter driving conditions in Myoko can be challenging. Our rental cars have 4WD and snow tires, but road and weather conditions vary. Please drive carefully and according to the conditions.
How many people can fit?
Tell us your group size, luggage, ski or snowboard gear, and number of drivers. Vehicle availability depends on your rental dates; we’ll confirm suitable options and provide a quote.
Is insurance included?
Basic insurance is included. Collision Damage Waiver (CDW) is mandatory; its cost will be included in your individual quote. Rental terms and exclusions apply; please see coverage details or ask us.
Do the cars have roof racks?
Ski and snowboard racks are available on selected vehicles. Tell us how many ski sets and snowboards you will carry; we will confirm the setup when booking.
Can I book on the day?
Please inquire about availability for your dates. Advance inquiries are recommended during the snow season.
Can I rent for several days?
Yes, subject to availability. Rates vary depending on your rental dates and available vehicle. Send us an inquiry and we’ll confirm availability and provide a quote.
Where do I pick up and drop off?
Pickup and return at NINJA Akakura shop only, 12:00–21:00. We do not offer station transfers or one-way rentals. Rental car pick-up or return outside these hours may be available by prior arrangement.
FAQ
Luggage
How far in advance do I need to drop off for airport delivery?
Please drop off your luggage at NINJA at least 5 days before your airport date due to possible delivery delays caused by heavy snowfall. Up to 7 days of storage is included with the airport delivery service. From the 8th day, additional storage starts from ¥1,500 per bag / day (excluding tax). Long-term storage? Just ask us — discounted rates may be available.
Which airports can you deliver to?
Narita, Haneda and Kansai.
How long can you store my bags?
For regular luggage storage, our standard rate starts at ¥2,000 per item per day, excluding tax. For airport delivery, up to 7 days of storage is included in the delivery fee. From day 8, additional storage starts at ¥1,500 per bag per day, excluding tax. Ask us about longer stays; discounted rates may be available.
What can't you store?
Valuables such as cash and passports, fragile or precision items, fresh food, and dangerous goods like flammables, gas canisters and loose batteries.
How does luggage delivery work?
Drop your bags with us and we photograph and log them, then hand them to the courier for your airport. You collect them from the airport's baggage service counter on your departure day.
Tell us when you're coming.
A message is enough. Table, car, bags, or just a question about Myoko — we'll take it from there.
